Mood, empathy, defusing issues, face things, honest. Not conversation tricks, but normal human interactions.
Make them act like a mentor. Put pauses. Discern what their real need is.
Open questions: how am I supposed to do that? Gives them agency. Listener controls conversation.
Don’t be scared to surface issues.
Language is important. We etc is distancing, for lying or importance. Me is trying to feel in power.
Ur name makes u a person use it.
Body language and voice must match what ur saying.
Negociators: analysts, slow methodical takes time to think (me?)
Acomodators (me?!) Rapport
Direct: let them speak and be understood first
Always are unknowns, find them.
Use the questions and labels to get info out of people, including black swan. If someone is being irational, it’s probably a limitation you don’t know about.